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作者 主题: Before i take this to a lawsuit...  (阅读 1059 次)

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jose_figueiredo

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Before i take this to a lawsuit...
« 于: 二月 24, 2016, 06:47:13 上午 »

Ref:FMFLV5ShTjl7FS9u1Oueobh3vOjOwA
I´m from Portugal, and i think that from the number of my case, you can get to my problem, but in a short resume here it is.

    On October 2015 i bought my first unit of MSI, it was extremely difficult to get some help to buy it from your side, as you can see on my case the numerous questions and replies that i´ve changed with your costumer support in the last 5 moths.
    Then when i finally get one notebook, the same came with significant problems that put in jeopardy the stability of the machine, i´m talking about Blue Screens, Nvidia driver problems, Realtek driver problems, random reboots of the USB´s, random reboots of the notebook, and Intel driver problems. The notebook also shown a lot of errors when i tried to install even the drivers provided by you on your web site.
    Since then, i return the notebook, and change it for another one, no problem with this, except that the same came with the exact same issues.
    When i was almost giving up on you, i contact with your costumer support again, that put me in touch with Poland to see if i could get a unit without any of those problems, and they had garante that regarding to the other two notebooks that were returned, they had no issues on installing anything, they only said that one of the RAID´s in one of them were malfunctioning (this persons name was Gaston Balderas, and another colleges of yours, that you can check on my support query box in the support page, and he and your colleagues told me that  buying a 3rd unit will be no problem since they figure out how to solve the issues that i was having).
    After weeks on this, and privatizad of using the item, in the 24 of December i got my 3rd unit with the exact same issues....almost unbelievable....but it´s true, and the exchange of emails in my account prove that.
     So i asked your MSI English costumer support where were those solutions (Gaston Balderas and your colleges), and they said that there were none.....1st lie.... and perhaps of getting tired with my case, they passed me to MSI Ibéria.
    Meanwhile in this process i spent almost more than 1000€ in trips to the store were i bought it,  phone calls to Madrid and Taiwan, and once again i enfatize that i was privatized of using the item, no one cared about this,  so i talked to Nvidia, Realtek, and Intel.
    Nvidia solved my driver problem, Realtek didn´t answer but the drivers now work because of an update that you guys made to the BIOS, and regarding Intel, well they pass the ball to you guys, it´s not there problem.
    So i´m having the same Blue Screens, random reboots of the USB´s, and of the notebook itself, the same exact issues that i stated regarding the other two units.
    So i get in touch with MSI Ibéria costumer support, and they asked me to do some procedures, analyse the disks with some software provided from you guys, rebuilding the RAIDS, do all partitions recovery, and in the end i´m faced with the same problems, and seeing myself making factory resets in three of three days, (because of one RAID that is failing all the time, like the others on the two other notebooks) always since i´ve bought my first notebook back in October 2015, so i want the article replaced rather than repaired, since the previous repairs have proved ineffective,  but instead devoid of any practical use, and in the Portuguese law, that is a valid argument to get my notebook replaced and not repaired.
    So now MSI Ibéria and MSI Global passed so much time (24 to 48h) to reply to my problems in all this 5 moths, with a case opened since 19/10/2015, that the date of returning the notebook to the store has passed in middle January, since then i´m trying to solve all the notebook problems, except the Intel one, in resume you give me no support, you lied to me, and you only were buying time, and spent my time, patience and money and once again i say that i want the article replaced rather than repaired, since the previous repairs have proved ineffective,  but instead devoid of any practical use, and in the Portuguese law, that is a valid argument to get my notebook replaced and not repaired.
    Back to MSI Ibéria they said that they will offer me games to compensate all this mess, so i said to them that i prefer a DIM of RAM, or an Internal DISK, because games i already have all that i want, and i don´t need them to play in a notebook that it´s unstable and causing me so much problems, it just don´t make sense........they replied saying that they didn´t have nothing like that in stock, and that the games were the only offer, but that doesn´t solve my issue!.......But now, that they asked me to RMA the notebook, they said that they will replace any hardware that is causing the issue, and put a new software as well, so i deduce now that they have already in stock some things that they didn´t have yesterday.....what a tremendous coincidence......we get here to the second lie....
    Another thing is sending the notebook to "ENAME"....i know pretty well "ENAME", and my notebook at this moment is untouched with all plastics and all the stickers like new, and "ENAME" isn´t very careful with stuff, so at the minimum scratch, i´m going "all in".....to prevent this i´m not going to RMA the notebook...and i´m going to photograph minutely all the notebook, and talk to the appropriate authorities because i right to get my article replaced rather than repaired, since the previous repairs have proved ineffective,  but instead devoid of any practical use, and in the Portuguese law, that is a valid argument to get my notebook replaced and not repaired..
    I also proposed an exchange to the MSI 6QF D. Pro G, but i got no answer regarding that.

    Moving forward.....after every single system installation, "i lost the count here", i got the same Blue Screens witch are UNNACCESSIBLE_BOOT_DEVICE (when the RAID fails), or KERNEL_SECURITY_CHECK_FAILURE, and a new one SYSTEM_THREAD_EXCEPTION_NOT_HANDLE, or last but not least IRQL_LESS_OR_NOT_EQUAL.....so i´m talking about serious problems about a notebook that haves no stability and that is extremely expensive.
    So if you keep lying, we never going to reach an agreement here, and i left this to justice to solve it, because since October 2015 that i´m in this, i already solved some problems that you were supposed to solve, and i can´t stand this anymore, i´m tired of you guys underestimating me, and if you want to go for it, or you win everything, or you lose everything, because i´m going until the end with this because it´s in the law, and i have that right.

    Now before i put my lawyer in the game, i need your CEO email, or a contact of your president of costumer support, just to tell him about this, and i want to know if you´re considering a return of this product, or not.

    Now i´m going to wait until the end of the week for an answer....meanwhile i´m going to spread this in all social networks that i´m involved in, so you better hurry up with an answer before i pass this case also to my lawyer, i can tell you also that i already told to the Portuguese Association of the Consumer (DECO) this problem, so expect some news from them in the next days.

Best regards
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